We welcome fish room visits and tours.

Because we operate an active e-commerce store, we ask that you call or text before coming by so we can make sure someone is available to host your visit.

Fish room visits and tours are available thursday-Sunday, from 11:00 AM to 6:00 PM.

Call or Text: 530-526-1532

The aquarium hobby depends on healthy rivers, wetlands, and oceans around the world. Many of the fish and plants we enjoy in our aquariums originate from fragile ecosystems that deserve protection.

As part of our commitment to responsible fishkeeping, 3% of every live fish and live plant order is donated to conservation organizations including The Nature Conservancy and Projeto Piaba.

The Nature Conservancy works around the world to protect rivers, wetlands, coral reefs, and other critical habitats that support biodiversity and clean water.

Projeto Piaba operates in the Rio Negro region of the Amazon, promoting sustainable aquarium fish collection that helps protect rainforest ecosystems and support local communities — a philosophy often described as “Buy a Fish, Save a Tree.”

By supporting conservation organizations working to preserve these environments, we help protect the natural ecosystems that make this hobby possible.

Thank you for helping us support aquatic habitat conservation.

30-Day Risk-Free Satisfaction Guarantee & Returns

At Blue Zone Aquarium, we stand behind every product we sell.

All dry goods are backed by our 30-Day Risk-Free Satisfaction Guarantee. Try it with confidence—if it’s not right, you may return it within 30 days of delivery for a refund, replacement, or store credit. Return shipping is included on all eligible dry goods.

Due to size and freight handling, aquariums over 25 gallons are not eligible for return shipping coverage and are not included in the risk-free return program.

Returned items must be in good condition, free from damage, excessive wear, or missing essential components. Original packaging is not required, but items must be securely packed to prevent damage during return shipping.

If your item arrives defective or develops a manufacturing issue within 30 days, we will make it right with a repair, replacement, or refund after inspection. This guarantee does not cover damage caused by improper installation, misuse, neglect, modification, or accidental breakage.

Aquariums 25 gallons and under include a 30-day warranty covering manufacturing defects. All aquariums, regardless of size, are covered by a three-year warranty when purchased together with a Blue Zone Aquarium stand and properly installed.

Many products we carry include additional manufacturer warranty coverage beyond our 30-day guarantee. Contact us anytime if you need help with manufacturer support—we’re here to help.

Live Goods Policy

Due to their perishable nature, all live goods, including fish, shrimp, snails, and aquatic plants, are final sale and not eligible for return.

However, we stand behind the health and quality of everything we ship. If there is ever an issue with your order, contact us immediately and we will work with you to make it right.

l fish are quarantined for a minimum of 14 days and monitored to ensure they are healthy, active, and feeding well before shipment.

Preventative treatments are used when appropriate. Any fish that does not meet our standards is never shipped.

Shrimp and bettas are maintained in stable systems and carefully observed prior to sale.

Only healthy, properly conditioned livestock is shipped.

Shipping

All livestock ships in insulated packaging with oxygenated bags and temperature control (heat/cold packs as needed).

Live fish ship overnight only to minimize stress.

Shrimp and bettas may ship overnight or 2-Day Air, depending on your selection.

You may request a delivery day (Tuesday–Friday) in your order notes.

Flat-rate shipping — no per-fish charges. Add more livestock without increasing shipping cost.

PLANT SHIPPING & HANDLING

We take the health and quality of our aquatic plants seriously. All incoming plants are carefully inspected before being placed into our holding systems.

Plants selected for shipment are inspected again and hand-rinsed prior to packing to remove debris and reduce the likelihood of hitchhiking organisms.

Customers may choose between 1–3 Day Shipping or Express 2-Day Shipping, depending on their location and preference. Processing time and shipping day may vary depending on order volume, destination distance, weather conditions, and carrier schedules.

While we closely monitor our holding systems and inspect all incoming and outgoing plants, we cannot guarantee plants will be completely pest-free. Aquatic plants are living organisms and small organisms such as snails, algae, or microscopic life may occasionally be present. The only way to ensure completely pest-free plants is through laboratory tissue culture propagation.

That said, we make every effort to maintain clean holding systems and to ship healthy, well-maintained plants that have been carefully inspected prior to shipment.

ARRIVE SAFE GUARANTEE

All plant orders are covered by our Arrive Safe Guarantee. We carefully inspect, prepare, and pack every order to ensure plants arrive healthy and in good condition.

Our goal is always to ensure your plants arrive safely and in the best possible condition. We closely monitor weather and transit conditions and may delay shipments if temperatures or shipping conditions appear unsafe. If conditions are not suitable for safe transit, we will hold your order and ship at the next safe opportunity rather than risk damage to live plants.

For sensitive or high-value plant orders, or during periods of extreme heat or cold, we strongly recommend selecting Express 2-Day Shipping to minimize transit time and reduce the risk of weather-related stress.

Receiving & Acclimating Fish, Crustaceans & Plants

Fish, Crustaceans #1

• Turn off aquarium lights to reduce stress
• Float the sealed bag in your aquarium for 15–20 minutes to equalize temperature

Recommended Method (Fish)

Carefully pour off most of the shipping water, leaving just enough to support the fish. Gently release the remaining water and fish into the aquarium.

This minimizes the amount of shipping water entering your tank while avoiding unnecessary handling.

Alternative Method

You may transfer fish using a net or smooth colander over a bucket to avoid adding any shipping water.

Use caution with nets. Species such as Corydoras and plecos can become caught in netting and may be injured.

Do not use a colander for small crustaceans.

Crustacean Acclimation (Optional Drip Method)

For sensitive shrimp and other crustaceans:

• After temperature acclimation, place them in a container with shipping water
• Use airline tubing a pipette or baster to drip aquarium water at 2–4 drops per second
• Acclimate for 30–60 minutes
• Pour the contents through a net into a bucket or sink, then gently release the crustaceans from the net into the aquarium

After Introduction

Keep lights dim or off for several hours. Livestock may appear pale or inactive after shipping—this is normal and typically improves within a few hours.

Some species may take a few days to begin feeding. This is normal. Avoid overfeeding or reacting with unnecessary medication. Fish can easily go up to a week without food.

BZA Water Parameters

pH: 7.0
GH: 6.5
KH: 3.5

(Some species may be maintained under different conditions.)

Feeding

Our fish are fed quality dry foods along with frozen foods such as bloodworms, brine shrimp, and mysis shrimp. Offering similar foods can help new arrivals begin feeding more quickly.

Live Plants

Plants may appear slightly compressed after shipping. This is normal.

• Rinse if desired
• Remove any damaged leaves
• Plant as usual

Most plants return to normal shape within 24–48 hours under proper conditions.