All dry goods currently ship free until further notice.
Most orders ship within 1 business day.
To reduce shipping waste and keep packaging sustainable, we require a $16.99 minimum order total. This helps prevent small shipments that generate excess packaging and ensures we can ship products responsibly.
Ship Monday–Friday.
Shipping timelines may vary seasonally, by shipping method, and by plant species.
To protect sensitive plants, shipments may be held during extreme weather or near weekends.
Alive Safe Guarantee 🐟🌱 applies — if your plants arrive and appear non-viable, contact us immediately.
Plants may show some stress from shipping, especially in hot or cold weather. As long as they remain viable, this is considered normal.
Viability is assessed based on the plant species and overall condition.
Shipping cost is based on zone or ZIP code.
Small aquariums usually ship within 1–3 business days.
Large aquariums and stands currently require a custom shipping quote, as freight costs vary by destination, size, and even the day of the week or time of year. The difference in rates on large items can be substantial — it’s our aim to give you the best possible rate on the day of shipping.
Alive Safe Guarantee 🐟🌱 applies — if an aquarium or stand arrives damaged, contact us immediately. We will assess the damage and handle the carrier claim, or provide a replacement or refund if necessary.
Dry Goods & Aquariums: 30-day return if unused and in original packaging. Customer covers return shipping, insurance, and is responsible for damages during return transit.
Custom Orders: Non-refundable once production begins.