Refund policy

30-Day Dry Goods Returns

Eligible dry goods may be returned within 30 days of delivery for a refund, replacement, or store credit when items are complete and free from damage caused by misuse, neglect, modification, improper installation, or accidental breakage.

Live Goods Are Final Sale

Fish, shrimp, snails, plants, and other living items are not returnable after pickup or delivery because of biosecurity and quarantine requirements.

Arrive Alive Support

Live arrival concerns for shipped fish, shrimp, crustaceans, snails, or plants must be reported as soon as possible. Keep the bag sealed, take clear photos before opening, and contact Blue Zone Aquarium with the photos and order details.

Questions

Call 530-526-1532 or email support@bluezoneaquarium.com before ordering if you need help understanding product eligibility or live-order handling.