Política de reembolso
Return, Refund & Warranty Policy
At Blue Zone Aquarium, we stand behind the products we sell. We want you to shop with confidence, knowing that your purchase is backed by straightforward returns, free return shipping, and dependable warranty support.
30-Day Dry Goods Returns — FREE Return Shipping
All dry goods purchased from Blue Zone Aquarium may be returned within 30 days of delivery or receipt for a full refund.
All dry goods returns include FREE return shipping. Blue Zone Aquarium will provide a prepaid return shipping label at no cost to the customer.
Once your returned item has been received and inspected, we will issue a full refund to your original payment method.
Opened fish food and other consumable products are final sale and cannot be returned, unless the product was purchased after its expiration date.
Returned items must be complete and free from damage caused by misuse, neglect, modification, improper installation, or accidental breakage. Original packaging is appreciated but is not required.
Customers who prefer a replacement or store credit may request either option instead of a refund.
90-Day Minimum Product Warranty
All dry goods sold by Blue Zone Aquarium include a minimum 90-day warranty against defects in materials and workmanship under normal, intended use.
If a product fails due to a covered defect within the warranty period, Blue Zone Aquarium will provide a replacement or store credit.
Blue Zone Aquarium covers return shipping for all warranty claims within our 90-day warranty period.
This warranty does not cover damage caused by misuse, neglect, modification, improper installation, or accidental breakage.
Extended Manufacturer Warranty Support
Blue Zone Aquarium is an authorized reseller for many of the brands we carry.
When a manufacturer provides warranty coverage extending beyond our 90-day warranty, we will assist with and handle the manufacturer warranty process on your behalf.
Manufacturer warranty terms and procedures vary by brand. Some manufacturers may require defective products to be shipped to an authorized repair facility. Shipping charges required under those extended manufacturer warranties may be the customer's responsibility.
If you have questions about the warranty coverage for a particular product, please contact us before purchasing. We'll gladly explain the available coverage.
Live Goods — Final Sale
Fish, shrimp, snails, aquatic plants, and all other living items are final sale.
For the health and safety of our livestock, live animals and plants cannot be returned after pickup or delivery.
Our live arrival support policy applies separately to shipped livestock.
Live Arrival Support
We take great care when preparing and shipping live animals and plants.
If a shipped order arrives with a problem, please follow these steps:
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Keep the shipping bag sealed. Do not open the bag before documenting the issue.
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Take clear photographs showing the affected livestock or plants inside the unopened bag.
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Contact Blue Zone Aquarium as soon as possible with your photographs and order details.
We will review the information and work with you to address the issue according to our live arrival policy.
Weather conditions, shipping schedules, and safe receiving procedures are important considerations when ordering live animals.
How to Start a Return or Warranty Claim
Contact Blue Zone Aquarium by phone or email with your order number and a brief description of your request.
For dry goods returns, we will provide your free prepaid return shipping label and return instructions.
For warranty claims, please describe the issue and include photographs when helpful.
Refunds are issued to the original payment method after the returned merchandise has been received and inspected.
Questions? We're Here to Help.
Have questions about returns, warranty coverage, shipping, or live animal care? We're happy to help.
Blue Zone Aquarium
Phone: 530-526-1532
Email: support@bluezoneaquarium.com
Website: https://bluezoneaquarium.com