Cancellation policy

Preorders and Backorders

Customers may request cancellation of a preorder or backorder before the item has shipped or been picked up. Canceled items will receive a full refund.

If an item cannot be fulfilled within the advertised timeframe, Blue Zone Aquarium will notify the customer and offer the choice of an updated fulfillment date or a full refund.

After Fulfillment

Once an order has shipped or been picked up, our standard Return and Refund Policy applies. Eligible live plants and livestock remain covered by our Arrive Alive Guarantee.